Refund policy

Return and Refund Policy

Effective Date: July 16, 2026

At Pokecoinn, we want our customers to have a safe and satisfying shopping experience. This Return and Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

Because Pokémon Trading Card Game (TCG) products are collectible items, certain products have specific return restrictions to protect product authenticity and condition.

By purchasing from Pokecoinn, you agree to the terms of this Return and Refund Policy.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must:

  • Be unused and unopened.

  • Remain in the original packaging.

  • Include all original accessories, packaging, and documentation (if applicable).

  • Be in the same condition as received.

  • Include proof of purchase or order information.

Items that do not meet these conditions may not be accepted for return.

2. Pokémon TCG Product Return Restrictions

Due to the collectible nature of Pokémon TCG products, the following restrictions apply:

Sealed Products

Eligible sealed products may include:

  • Elite Trainer Boxes (ETBs)

  • Booster Boxes

  • Collection Boxes

  • Special Sets

  • Sealed Pokémon TCG products

These items must remain completely unopened and factory sealed.

Opened Products

The following items are generally not eligible for return once opened:

  • Opened booster packs

  • Opened booster boxes

  • Opened Elite Trainer Boxes

  • Opened collection products

  • Products where the seal or packaging has been removed

Opening collectible products may affect their value and resale condition.

3. Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos of the damaged product

  • Photos of the shipping packaging

After reviewing your request, we may offer:

  • Replacement (subject to availability)

  • Store credit

  • Refund

Damage caused after delivery, improper handling, or opening products is not covered.

4. Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the received items

  • Details of the missing or incorrect product

We will investigate and provide an appropriate solution.

5. Return Process

To request a return:

  1. Contact us at contact@pokecoinn.shop.

  2. Provide your order number and reason for return.

  3. Wait for return approval instructions.

  4. Ship the approved return item according to our instructions.

Please do not send products back before receiving return authorization.

Unauthorized returns may not be accepted.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was incorrect.

  • The product arrived damaged.

  • The issue was caused by an error from Pokecoinn.

We recommend using a tracked shipping service for returns. Pokecoinn is not responsible for returned packages lost during transit.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Refund processing may take 5–10 business days depending on your payment provider.

Refunds may be delayed if:

  • The returned item has not arrived.

  • The item does not meet return requirements.

  • Additional verification is required.

8. Partial Refunds

Partial refunds may be issued in situations including:

  • Items returned with missing components.

  • Products showing signs of use.

  • Items damaged after delivery.

  • Items not returned in original condition.

The refund amount will be determined after inspection.

9. Non-Returnable Items

The following items are not eligible for return:

  • Opened Pokémon TCG products.

  • Used collectible items.

  • Gift cards.

  • Digital products.

  • Clearance or final sale items.

  • Products damaged due to customer handling.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has shipped, it cannot be cancelled and must follow this Return and Refund Policy.

11. Exchanges

Exchanges are handled on a case-by-case basis and depend on product availability.

If an exchange is approved, customers may be responsible for return shipping costs.

12. Chargebacks and Payment Disputes

Before filing a payment dispute or chargeback, customers are encouraged to contact Pokecoinn directly so we can attempt to resolve the issue.

Fraudulent or unauthorized chargebacks may result in account restrictions and further investigation.

13. Contact Information

For questions regarding returns or refunds, please contact:

Pokecoinn

Email: contact@pokecoinn.shop

Phone: +1 (479) 345-1674

Address:

3309 Coolidge Street
Bozeman, MT 59715
United States

We appreciate your business and thank you for choosing Pokecoinn for your Pokémon TCG collection.